Department of Utility Billing 4385 Pecan Street Loganville, GA 30052 770.466.1165 Office Hours: M/F 8:00am to 5:00pm

Utility Billing provides services for Water and Sewer Billing, Sanitation Billing as well as Commercial Solid Waste Container Billing.

New Service:

Customers moving into the City or transferring their current account inside the City must do so at City Hall. For new service, a $225.00 deposit payable in cash, check, or money order is required for all accounts, including the accounts located in Gwinnett County. Also required is a copy of signed lease or settlement and driver’s license. Residents moving within the City may have their deposit transferred to a new account, provided that the existing account is current and paid up to date. For persons requesting service, the cutoff time for the same day service is 5:00 pm.

After this time, it is at the discretion of the director of Water Quality Control whether they can offer same day service.

When service is established the City will not be responsible for any property damage due to customers plumbing.

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Meter Reading/Reads:

Meter Readings will begin on the 15th of each month. If that date happens to be a Saturday, readings will begin on Friday, if it is a Sunday, readings will begin on Monday.

Authorized Meter Readers of the City of Loganville shall have access at all hours to the premises of the consumer for the purpose of installing or removing City Property, inspecting piping, reading and testing meters, or any other purpose in connection with the water and sewer service and its facilities.

All routes will be read in sequence to keep month-to-month readings constant.

All meter boxes will be cleared of any standing water. If the seal of a meter is broken by other than the City's representative or if the meter fails to register correctly or is stopped for any cause, the consumer shall pay an amount estimated from the record of his/her previous bills and / or from other proper data as reviewed and approved by the Director of Water Quality Control.

Meter readers will report and note any apparent problem in close proximity to the meter. The City will make a special water meter reading at the request of a consumer for a fee of $25.00 provided, this reading discloses that the meter was over read, no charge will be made. Water Meters will be tested at the request of the consumer. If the meter is found over-registered beyond 3% of the correct volume, the customer will not be charged, but if no problem is found the customer will be required to pay the actual cost of testing in the amount of $50.00.

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Billing, Collection, and Cutoffs:

Billing is processed between the 20th and 25th of every month. Bills shall be paid at City Hall no later than the 10th of each month to avoid penalties and no later than the 19th to avoid disconnect. Failure to receive bill shall not prevent such bill from becoming delinquent nor relieve the consumer from payment. The failure of water and/or sewer users to pay charges duly imposed shall result in the following penalties:

1. The first (1st) of each month is the official due date. However, bills are not delinquent until the tenth (10th) at which time are subject to a 10% penalty.
2. Nonpayment by (19th) will be subject to disconnection of service. Cutoffs shall begin the morning of the 20th at 8:00am.

Cut-Off -Tickets will be forwarded to the Water Division by City Hall at 8:00 a.m. Once cutoff tickets are prepared and sent out a $25.00 administrative charge will be added to each account. There will be no cutoffs made after 3:00 p.m. The authorized employee doing cutoffs shall contact City Hall at that time to check for payments received during the day from 8:00 a.m. to 5:00 p.m. and shall begin to restore services where payment has been paid in full.

There will be no exceptions unless reviewed and approved by the Director of Water Quality Control. Therefore, there shall be no contact to cut on any service for anyone during that day unless authorized.

If any consumer makes payment after the Cut-Off day, cut-on tickets will be forwarded to the Water Division and service restored in a prompt manner.

No arrangements shall be made by City personnel in the field in regards to cut-off or cut on procedures all consumers will refer to City Hall.

If a check is returned NSF on disconnect date, customer is subject to automatic disconnection without prior notification and the City holds the right to ask for payment in full by cash or money order. You will be subject to a $30.00 fee for the returned check. After we have received (3) returned checks on an account/ or any person, the City of Loganville will only accept cash or money order for any future payments of service.

If payment after disconnection is not received within 5 business days, your account will be inactivated and deposit will be applied to outstanding bill. You will then be required to re-establish a new account with a new deposit, signed lease or settlement, and driver’s license.

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Complaints and Adjustments:

If the consumer believes his/her bill to be in error, he shall present his claim at the City Hall. Such claim, if made after the bill has become delinquent, shall not be effective in preventing service disconnection. Paying such bill under protest and paid payment shall not prejudice his/her claim.

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